Support

We are here to help.

Ask about your account, a payment or the software.

Contact

Never send your password. We will never ask for it, and codes sent by email are for you only.

I did not receive my verification code.

Wait for the countdown on the verify page, then ask for a new code. Check your spam folder. A new code replaces the old one.

I forgot my password.

Use Forgot password on the sign-in page. You will get a code by email. Resetting signs you out everywhere.

I paid by bank transfer. When will it show?

After a person verifies the transfer. The status appears under Invoices & payments.

Where are my invoices?

Under Invoices & payments once they are issued. If something is missing, contact us with your payment reference.

Can I use the app on a second computer?

A subscription allows up to 2 computers. Activation of computers is not yet available on this website.

My subscription has expired. Are my albums safe?

Yes. Albums are files on your computer. Renew to continue exporting.